I own two licenses, but now one PC is down

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Babel17
Level 5
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Posts: 53
Joined: Tue Nov 03, 2015 3:41 pm

I own two licenses, but now one PC is down

Post by Babel17 »

I'd like to "store" the license I had for that PC for if/when I get another one. Should I do anything to notify support that the first license I purchased is no longer in use? Or is it OK to simply wait unless/until I need to use my license on another PC?

Very happy customer here, as I guess owning two licenses testifies to. :)
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minhgi
Level 10
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Joined: Tue May 17, 2011 3:52 pm

Re: I own two licenses, but now one PC is down

Post by minhgi »

Email support to reset the first used license. I think bought 6 different one and Support merge them into one, like VL I guess.
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Support
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Re: I own two licenses, but now one PC is down

Post by Support »

Please just email to [email protected]. Thanks.
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Babel17
Level 5
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Posts: 53
Joined: Tue Nov 03, 2015 3:41 pm

Re: I own two licenses, but now one PC is down

Post by Babel17 »

Thanks for the response! I used that email, and included all the order info that I received from Romex after making the purchase. I was just now enjoying the fast loading times while playing Call of Duty: Black Ops.
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Babel17
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Posts: 53
Joined: Tue Nov 03, 2015 3:41 pm

Re: I own two licenses, but now one PC is down

Post by Babel17 »

Wow, I just got emailed a response, and support took care of me right away. Thanks!
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Re: I own two licenses, but now one PC is down

Post by Support »

:)
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minhgi
Level 10
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Posts: 267
Joined: Tue May 17, 2011 3:52 pm

Re: I own two licenses, but now one PC is down

Post by minhgi »

yep...great software and good customer service.
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