1.Q: Bought PrimoCache licence today.Does it usually take this long for the code to be e-mailed?
A: The license was automatically sent to you as soon as the payment was completed. You may check your license code at our website:
2.Q: If I buy 1 license now, I can user the software forever with all updates?
A: Yes, dual-boot systems on a computer only need one license. And it is free for future updates.
3.Q: Large file transfer comes to a crawl
A: Please see viewtopic.php?f=33&t=5186
4.Q: PrimoCache breaks Windows Resource Monitor
A: When Defer-Write is enabled, writes from Windows/applications are completed in PrimoCache and don't go to disks. When PrimoCache flushes cache data to disks, it runs at system kernel level, so only the "System" process activities are seen in the resource monitor.
5.Q: It is not possible to resize the HDD in a correct manner when PrimoCache is active.
A: This is by design. PrimoCache prevents the resize because otherwise the whole caching need to be reset.
6.Q: Every few days cache is wiped. Any reason of that?
A: Please see viewtopic.php?f=33&t=5161
7.Q: Cache warming utility
A: Please see viewtopic.php?f=33&t=4463
8.Q: Caching of a Windows Software Raid
A: Please see viewtopic.php?f=33&t=4436
9.Q: What does "Windows idle" mean?
A: PrimoCache measures CPU load and activities in target disks, if they are lower than certain values, PrimoCache think the system is idle.
10.Q: Cache - disabled on Windows startup and enable from command line
A: Please see viewtopic.php?f=33&t=5027
11.Q: Vista and TRIM
A: Please see viewtopic.php?p=14722#p14722
12.Q: PrimoCache only remember disk by disk drive letter?
A: No, PrimoCache does not remember drives by drive letter. You can cache a volume without a letter assigned.
13.Q: does Primocache prevent multiple cache taks accessing the same disk and set of files?
A: Yes, one volume can only be cached by one cache task.
14.Q: Primo cache works on only one account of a PC with Windows 10 ?
A: No, PrimoCache works in the Windows kernel level and apply to all users. However, users who have no administrative privileges cannot open PrimoCache GUI correctly and you may not see any information. But cache tasks shall still be active.
15.Q: Failed to create or join a cache task
A: Please see viewtopic.php?f=33&t=4962
16.Q: How does Primo cache handle symbolic links?
A: PrimoCache only caches destination files. For eg. assume symbolic links are on the drive C and destination files are on the drive D. If D is cached by PrimoCache, cache will work when accessing the symbolic links. If C is cached while D is not, cache will not work when accessing these files.
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