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PrimoCache run with error in my Asus ExpertBook B3000DQ1A
Posted: Sun Aug 21, 2022 9:17 pm
by HNEMFKBV
Windows OS:
Hardware Information
CPU:
Main Board:
Memory:
Hard Drives:
PrimoCache Version:
Screenshot(s) of your PrimoCache's main dialog showing cache configuration and statistics:
Problem Description:
Hi: My notebook model is Asus ExpertBook B3000DQ1A running Windows 11 Pro. I got an error message as attached.
Regards
Re: PrimoCache run with error in my Asus ExpertBook B3000DQ1A
Posted: Tue Aug 23, 2022 7:30 am
by Support
Do you use the latest official version? Have you restarted the computer after you install it?
Re: PrimoCache run with error in my Asus ExpertBook B3000DQ1A
Posted: Sun Aug 28, 2022 9:34 am
by HNEMFKBV
PrimoCache has a problem running in my newly bought Asus ExpertBook B3000DQ1A notebook as shown in my previous bug report. In addition, I tried to uninstall PrimoCache. However, I got the attached error message.
BTW, Asus ExpertBook B3000DQ1A uses an ARM processor, 8GB RAM and 128GB eMMC disk.
Re: PrimoCache run with error in my Asus ExpertBook B3000DQ1A
Posted: Mon Aug 29, 2022 4:25 am
by Support
Thank you for the information. PrimoCache requires x86/x64 compatible CPUs. Please see "Minimum Hardware Requirements" in the following page.
https://www.romexsoftware.com/en-us/pri ... ation.html
PrimoCache installer program is supposed to check the Windows CPU type. We will check this again.
The uninstall error might be related to the PrimoCache kernel driver which doesn't support ARM. We have sent you an email on how to manually remove PrimoCache for this case. Please check.