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Bought PrimoCache licence today
Posted: Fri Mar 05, 2021 9:55 pm
by NIK1
Hi..Just curious/I bought a PrimoCache license this morning at 9:30 am and wonder its almost 5:00 pm and still no license sent to my e-mail..Does it usually take this long for the code to be e-mailed.
Re: Bought PrimoCache licence today
Posted: Fri Mar 05, 2021 10:36 pm
by janusz521
It should be instant. It will be sent to your primary PayPal email address, check the spam folder as well.
Re: Bought PrimoCache licence today
Posted: Fri Mar 05, 2021 10:53 pm
by NIK1
Thanks for the info..I just checked again and nothing in the junk or spam folder.The only email I have is from PayPal confirming the transaction at 9:39 am this morning.
Re: Bought PrimoCache licence today
Posted: Fri Mar 05, 2021 11:26 pm
by janusz521
They may have a technical issue at Romex. Hopefully, they will get in touch with you soon.
Re: Bought PrimoCache licence today
Posted: Sat Mar 06, 2021 12:27 am
by NIK1
Hope so......
Re: Bought PrimoCache licence today
Posted: Sat Mar 06, 2021 1:16 am
by Support
@NIK1, the license was automatically sent to you as soon as the payment was completed. You may check your license code at our website:
https://www.romexsoftware.com/license/en-us/query.php
Type in the transaction number and your email, you will see your license.
PS. we also resent the license to you via another email address of ours now, please check.
Thank you very much for your payment and patience!
Re: Bought PrimoCache licence today
Posted: Sat Mar 06, 2021 1:17 am
by NIK1
No problem..I have it now..Thanks
Re: Bought PrimoCache licence today
Posted: Sat Mar 06, 2021 1:22 am
by Support
You are welcome!