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Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Mon Nov 23, 2020 5:41 pm
by minhgi
Windows OS: Windows 10 20h2 2004
Hardware Information
CPU: i9-9900k
Main Board: Z390 Phantom Gaming-ITX/ac
Memory:
Hard Drives: Raid 1 wd velociraptor 1TB
PrimoCache Version: 4.0 Alpha
Screenshot(s) of your PrimoCache's main dialog showing cache configuration and statistics:
Problem Description: Computer would stay on during hybrid shut down. Have to hard hard reboot. This is happening on all 3 computers at home with the October update and Primocahe 4.0. Remove cache setting stop the problem.
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Tue Nov 24, 2020 7:32 am
by Support
Thank you very much for the bug report! We will check this problem.
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Mon Dec 21, 2020 4:26 pm
by minhgi
Hi Support,
Any update to this issue? It's funny that only two incident was reported of this issue.
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Tue Dec 22, 2020 4:00 am
by Support
I'm sorry but we are still checking this issue.
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Tue Jan 05, 2021 10:05 pm
by minhgi
Hi Support,
I think found the problem with the hybrid shutdown. Resetting the power setting to default seem fix my issue. Issue seem to resolve, There was thread here which draw to that conclusion.
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Wed Jan 06, 2021 5:00 am
by Support
May I know your previous power settings?
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Wed Jan 06, 2021 3:08 pm
by minhgi
It the default power management setting and don't ask for password on wakeup from sleep. Windows update especially semi-annual one have been known additional power setting. So usually I would try to update the all the hardware drivers and reset power management to default to see if it help, and check if there any new version of antivirus. This way I can try to isolate if it is windows or primocache issue..
Re: Windows don't shut down with Win 10 20H2 and primocache 4.0
Posted: Thu Jan 07, 2021 3:52 am
by Support
Thank you for the information!