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win2012 server installation error

Posted: Sun Aug 04, 2013 8:28 pm
by limox
I've got error wlile installing on win2012 Primo.Ramdisk.Srv.Setup.5.6.0:

find screenshot in attach

Re: win2012 server installation error

Posted: Mon Aug 05, 2013 3:32 am
by Support
You may check if your TEMP environment variables is set to a valid location. If these settings are correct, you may try the following steps:
1. Uninstall previous installation of PrimoRamdisk.
2. Restart the computer
3. Install PrimoRamdisk again.
Hope these help.

Re: win2012 server installation error

Posted: Mon Aug 05, 2013 9:17 am
by limox
Temp: %USERPROFILE%\AppData\Local\Temp , folder exists

Uninstall, Restart, Install PrimoRamdisk - the same result

Re: win2012 server installation error

Posted: Mon Aug 05, 2013 10:57 am
by Support
Did you run the application with administratrive privileges? Are all "TEMP" variables valid, including user variable and system variable?

And is the "Fast Startup" option enabled in your system? If it is enabled, can you disable it and try the steps of "uninstall, restart, install" again?

Re: win2012 server installation error

Posted: Mon Aug 05, 2013 1:40 pm
by limox
support wrote:Did you run the application with administratrive privileges? Are all "TEMP" variables valid, including user variable and system variable?
Yes.
System: %SystemRoot%\TEMP. Folred exists.
suppor1t wrote: And is the "Fast Startup" option enabled in your system? If it is enabled, can you disable it and try the steps of "uninstall, restart, install" again?

C:\Windows\system32> powercfg /a

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
An internal system component has disabled this standby state.
Graphics

Standby (S2)
The system firmware does not support this standby state.
An internal system component has disabled this standby state.
Graphics

Standby (S3)
An internal system component has disabled this standby state.
Graphics

Hibernate
Hibernation has not been enabled.

Standby (Connected)
The system firmware does not support this standby state.

Hybrid Sleep
Standby (S3) is not available.
Hibernation is not available.

Fast Startup
Hibernation is not available.

Re: win2012 server installation error

Posted: Tue Aug 06, 2013 9:57 am
by Support
Well, seems quite strange...Is there any software such as antivirus software that might block the driver installation? Otherwise I'm sorry that so far I have no idea about this issue.
Btw, is it the first time you install Primo Ramdisk? Did you ever successfully install it before?