Just a comment about re-installing Windows 10 clean:gotterdammerungly wrote:Just a quick update. Am now using 2.4.0, and have been for about a week - no problems. I think the issue was a 'phantom' one. Re-installing Windows 10 was a good idea, and I would recommend it to anyone whose machine has been 'upgraded' to Windows 10 from a previous Windows version. Thanks to support.
Before doing so you should double-check and make SURE your version of W10 is activated with your Microsoft account, so that when you go to login to your new 'clean' installation with that MS account info, it automatically activates it for you. If your activation info isn't tagged onto your MS account, it will NOT re-activate cleanly, and you'll end up having to call MS on the phone for a manual activation. Sometimes they deny them.