PrimoCache not launching, failed installation?

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Roadtrip
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Joined: Tue Dec 17, 2013 8:51 pm

PrimoCache not launching, failed installation?

Post by Roadtrip »

Dear Romex support,

I am unable to run Primo Cache. The installer finishes without problems, but the application itself just does not work.

After the installation, it asked me to do a reboot. I did so immediately, but the reboot froze. After about fifteen minutes I just switched the computer off.

After a reboot I am unable to launch Primo Cache. The process itself is loaded, but nothing happens. It also uses just 1,8mb of ram.

I already tried reinstalling it a couple of times to no avail. Installing in safe boot doesn’t work neither. My windows installation is actually a completely fresh install. I did a clean install yesterday.

I would greatly appriciate some help to get this software running smoothly.

My system specs are:
Dell M6700
Some Intel i7 quad core
Nvidia Quadro K4000M
32GB DDR3 RAM
Samsung 840 pro 256GB SSD
Some 1TB 5400RPM HDD
And software:
Windows 8.1 Pro x64
Avast free antivirus (disabled)
Malwarebytes anti malware (disabled)
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Support
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Joined: Sun Dec 21, 2008 2:42 am

Re: PrimoCache not launching, failed installation?

Post by Support »

Thanks for the feedback! The issue you reported is a little strange. So far we have no idea about the boot freeze issue. We'll check it.
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