Romex Software Forum

Updated from 3.2.0 without any problem, very nice!

As I said before, PrimoCache works in Windows kernel level and handles various data which are very important to users, so stability and reliability is the first thing we have to focus on. When we develop new features, we have to test them for a long period. we are a small company, I'm sorry that th...

support wrote: ↑Sat Mar 07, 2020 9:00 am @phil, We have replied your email and transferred your license. I'm sorry for the trouble caused.

Yes, got it! Thanks a lot for your assistance!

We reviewed the code between v3.0.9 and v3.2.0. I'm sorry that so far we still cannot find anything which might be possible to cause this issue. Again, thank you very much for testing! If you want to transfer your license to another device, please let me know. It seems the HP x360 is incompatible w...

support wrote: ↑Wed Feb 26, 2020 12:17 pm Could you try 10s defer-write?

Testing is still in progress. It seems there is a kind of compatibility issue with the HP x360 11-u012tu laptop, and the testing is rather troublesome (and time consuming). I'm thinking to remove the primocache license from that particular device.

Thank you for the testing and information! I'd like to know if these keys were completely not working or just very slow to response? Could you upload a screenshot of PrimoCache main dialog which shows the cache configuration and statistics? Thanks. Used the function Reset this PC to reset the Win 1...

You may also want to run a full anti-virus, rootkit, bootkit scan. Primocache installs at the kernel level, and anything looking to "tag along" by infecting it at that level may produce serious issues for the machine when that happens. scanned using Malwarebytes Anti-Rootkit BETA 1.10.3.1...

Jaga wrote: ↑Sat Feb 22, 2020 9:42 pm You may also want to run a full anti-virus, rootkit, bootkit scan. Primocache installs at the kernel level, and anything looking to "tag along" by infecting it at that level may produce serious issues for the machine when that happens.

ok thanks, will do

Thank you for the testing and information! I'd like to know if these keys were completely not working or just very slow to response? Could you upload a screenshot of PrimoCache main dialog which shows the cache configuration and statistics? Thanks. At first, the keys were completely not working. Up...

Could you open the command prompt and run chkdsk on C and D drives to check if file systems on C and D drives are good. And run sfc command to check Windows files are not corrupted (sfc /scannow)? You may also try 3.0.9 again which can be downloaded from the following link. https://www.romexsoftwar...